Purpose of This Guide

This guide is designed to support clear, confident, and consistent conversations about TruDOSE™ across the provider network.

It is not a script and does not replace your clinical voice or judgment.

Instead, it provides conceptual guardrails so that while language may vary, the meaning, intent, and boundaries remain aligned.

Use this guide as a reference when:

• Explaining TruDOSE to new patients or families
• Answering common questions
• Clarifying misconceptions
• Training staff on how to speak about TruDOSE

How to Use This Guide

• Speak naturally, in your own voice
• Adapt language to your patient population
• Focus on concept-for-concept alignment, not exact phrasing
• When in doubt, return to the Core Messaging & Definitions

Consistency builds trust. Personalization builds connection. TruDOSE requires both.

Key Concepts to Always Communicate

While wording may differ, these concepts should be present in any TruDOSE conversation.

1. TruDOSE Is Personalized

Patients should understand that TruDOSE is not a fixed or standard treatment. The dose is calculated based on their individual biology.

Concept to convey:

Treatment is tailored to the patient, not standardized across everyone.

2. TruDOSE Is Structured, Not Experimental

Patients often confuse personalization with experimentation.

Concept to convey:

TruDOSE follows a structured, data-guided methodology rather than trial-and-error.

3. TruDOSE Supports the Body’s Own Healing Processes

Avoid language that implies external substances, medications, or cures.

Concept to convey:

TruDOSE uses the patient’s own platelets to support regenerative potential.

4. TruDOSE Is Provider-Led

Patients should understand that TruDOSE does not replace medical judgment.

Concept to convey:

Clinical decisions remain in the hands of the provider; TruDOSE is a tool that supports those decisions.

Common Patient Misunderstandings

And How to Clarify Them

Guardrails: How to Stay Aligned

These guardrails protect both providers and patients.

Do:

• Emphasize personalization and precision
• Explain the difference between TruDOSE and traditional PRP
• Speak in terms of support, potential, and process
• Keep explanations grounded and measurable

Avoid:

• Outcome guarantees or promises
• Disease-specific cure language
• Framing TruDOSE as a generic IV therapy
• Comparing TruDOSE as “better than everything else”

The goal is clarity, not persuasion.

Conceptual Explanation Examples

(Illustrative, not scripts)

These examples show different voices, same meaning.

Example 1
“Rather than giving everyone the same amount, TruDOSE helps us determine the dose that makes sense for your body. That allows us to be more precise and consistent.”

Example 2
“Traditional PRP often relies on general volumes. TruDOSE uses a structured approach so we’re not guessing.”

Example 3
“This doesn’t replace clinical care. It supports it by giving us clearer dosing guidance.”

Use your own phrasing. Keep the concept intact.

When Questions Go Beyond This Guide

If a question:

• Feels unclear
• Touches on outcomes or claims
• Involves new use cases or scenarios

Refer back to:

• TruDOSE Core Messaging & Definitions
• Additional guidance inside the TruDOSE Provider Portal
• The Support Center for clarification

If something is not reflected in the Provider Portal, treat it as provisional.

Why This Matters

Patients often hear about TruDOSE from:

• Multiple providers
• Staff members
• Websites and educational materials

When explanations differ too widely, patients may interpret that as inconsistency in the therapy itself.

Aligned communication:

• Builds confidence
• Protects trust
• Reinforces TruDOSE as a structured system
• Supports better patient understanding

Consistency does not remove personalization. It makes personalization more effective.

Source of Truth

This guide reflects approved provider-facing communication principles for TruDOSE.Updates and additional tools will be released inside the TruDOSE Provider Portal as they become available.